HELP CENTER

Vivarium is an aquascape visualization tool that helps you preview aquarium designs before purchasing expensive materials. Simply take a photo of your aquarium or use our templates to start designing your dream aquascape.

Simply take a photo of your aquarium or use our templates to start designing your dream aquascape. Our intuitive interface guides you through the process step by step.

Vivarium is available on iOS and Android devices. Download the app from the Apple App Store or Google Play Store to get started.

Each generation costs credits. You can purchase credits directly or subscribe for a monthly credit allocation. Credits are deducted from your account each time you generate a design.

Credits are pay-as-you-go tokens that can be purchased individually. A subscription gives you a generous monthly credit allocation for a fixed fee, which is more economical if you plan to use Vivarium frequently.

Please refer to our Refund Policy for detailed information about refunds and subscription management.

You can cancel your subscription renewal at any time through your device's account settings (Apple ID for iOS or Google Play account for Android). Canceling prevents future charges but does not refund the current billing period.

Try restarting the app or checking your internet connection. If the issue persists, please contact our support team at [email protected].

Please ensure you have sufficient credits and a stable internet connection. Generation failures can also occur if the image quality is poor. Try again with a clearer photo, or contact support if the problem continues.

If you're experiencing account login issues or other authentication problems, please contact our support team. We can help verify your identity and restore access to your account.

We appreciate your feedback! Please use our contact form to report any bugs or technical issues you encounter.